Water utilities

efluid, the Benchmark Solution for Water Utilities

Water and wastewater operators need scalable, intuitive business software capable of addressing growing demands for performance, real-time operational management and high-quality customer service.

efluid covers the entire operational chain, including customer account management, billing, meter reading, consumption monitoring, field service management and asset tracking. Its extensive configurability allows efluid to adapt to each organisation’s specific requirements and respond seamlessly to regulatory, technical and commercial developments across the sector, including taxation, incentive-based pricing and service digitalisation.

At every stage of the project—from integration and training to day-to-day operations—our industry expertise enables us to provide long-term support through a comprehensive software suite and flexible managed services, available either on-premises or hosted on our servers.

The efluid solution manages the full range of business processes across your operations :

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    Customer Relationship Management
    efluid provides a 360° view of customer relationships through an integrated CRM and a user-friendly interface tailored to different business roles.
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    Contract Management
    efluid manages all types of contracts and associated services.
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    Meter Reading and Consumption Data Management
    efluid manages the entire meter-reading cycle, from creating dedicated campaigns to processing consumption data. The solution also supports main meters and sub-meters, as well as alerts and alarms designed to detect excessive consumption and cases covered by France’s Warsmann Law. With its expertise in collecting and integrating data flows, efluid helps water utilities optimise their operational management.
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    Asset and Metering System Management
    efluid includes an asset deployment module for viewing installed assets and equipment, managing geographical deployment areas, planning large-scale rollouts and handling service requests.
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    Technical Master Data Management
    efluid manages all technical assets and their configurations—including meters, valves and metering stations—through straightforward configuration.
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    Field Service Management
    With our mobefluid suite, we manage work carried out on customer installations, maintenance and construction activities, as well as on-foot meter reading.
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    Water Services Billing
    efluid manages all the technical data required for customer management and water services billing. The solution supports a wide range of billing models, from straightforward billing to tiered pricing. It also incorporates wastewater billing and the monitoring of payment transfers.
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    Quotation and Service Billing Management
    efluid provides a dedicated service management module. Services may include installing a connection or maintaining a reservoir, for example.
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    Payments, Collections and Debt Recovery Management
    efluid covers all financial operations involved in creating and managing individual customer accounts.

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